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Customer Care Consultant

Customer Service
Business unit:
Small and Medium Business
Employment type:
Full-time Permanent

Our Company:

Now in its 21st year of operation, Melbourne IT helps organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

We have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. With 1.5 million domain names under management, Melbourne IT gives small business leaders the tools to build an online presence, attract customers and build their brand.

Why join us?

As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented. We offer:

  • Full product training
  • Free gym membership
  • Casual dress code

Your role:

As one of our Customer Care Consultants you will provide a positive experience for Melbourne IT customers who require service or support. As a member of the wider Customer Service group, you will work in partnership with onshore and offshore peers as well as our Sales, Product and Business Technology teams.

Key responsibilities:

  • Support Melbourne IT group customers in a multi-channel support environment
  • Manage customer escalations raised by our offshore customer service teams
  • Provide support to sales teams as a point of pre and post-sale support.
  • Present new ideas and suggestions for improvement of service engagements, processes and systems

About you:

  • Previous experience in a customer support ole
  • A service first focus and customer obsession
  • An ability to understand and apply technical concepts
  • Team oriented whilst taking ownership for personal results and performance

Our Culture…

We celebrate the good stuff. The birthdays, the anniversaries and understand our staff are our greatest asset. We genuinely enjoy the time we spend together and regularly get together at informal and organised social events to ensure we maintain good levels of fun and mateship whilst working collaboratively towards our common and individual goals

A brilliant opportunity for a consultant that truly CARES about their customers


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