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Customer Care Consultant

Customer Service
Business unit:
Small and Medium Business
Employment type:
Full-time Permanent

Our Company:

Now in its 21st year of operation, Melbourne IT helps organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

 We have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. With 1.5 million domain names under management, Melbourne IT gives small business leaders the tools to build an online presence, attract customers and build their brand.

 What’s in it for you?

As an organisation we strongly believe in the development of our people. We work hard to create an environment that is diverse, challenging, and supportive. 

  • Succession planning – we develop talent and promote from within
  • Make a difference – we encourage and support our people to implement their suggestions
  • Become immersed within a fun, hard working environment that values your input
  • On the job training – learn all about DNS, Email and Website troubleshooting
  • Free gym membership
  • Casual dress code

 Your role:

As a Customer Care Consultant, you will assist our front line Technical Support team in providing Melbourne IT customers with an effortless experience.

 Your key responsibilities:

  • Provide Technical Support to our website and email hosting customers
  • Manage escalations raised by our offshore customer service teams
  • Mentor and support an offshore Technical Support partner and their team
  • Present suggestions for improvement of service engagements, processes and systems
  • Champion change and drive process improvement throughout BAU and project-related work

 What you will have:

  • The desire to be innovative and not accept the status quo
  • The aptitude to understand and apply technical concepts
  • The ability to work collaboratively whilst also taking ownership of personal results and performance
  • A can do, proactive attitude
  • Customer obsession
  • Previous customer service experience (in any field)

 Our Culture…

We celebrate the good stuff - the birthdays, the anniversaries and important milestones. We understand our staff are our greatest asset and genuinely enjoy the time we spend together. We regularly get together at informal and organised social events to ensure we maintain good levels of fun and mateship whilst working collaboratively towards our common and individual goals.

 A brilliant opportunity for a consultant that truly CARES about their customers.


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