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Account Management Team Leader - WME

Business unit:
Small and Medium Business
Employment type:
Full-time Permanent

Our Company:

Netregistry, Melbourne IT, WebCentral and WME have joined forces to become Australia's largest online solutions company. We help organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

In the SMB division, we have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. With 1.5 million domain names under management, Melbourne IT gives small business leaders the tools to build an online presence, attract customers and build their brand.


Your role:

As an Account Management Team Leader you will ensure your team of Account Managers are high performing and client-focussed, delivering target Revenue and Client retention rates. You will be responsible for a small portfolio of your own clients you will be responsible for a small portfolio of clients supporting them with their growth aspirations, role modelling how we should partner with our customers.


What YOU get to do:

  • Mentor a team of Senior Account Managers to drive delivery of KPIs focused on client retention, ARPU growth and revenue achievement
  • Ensure the team are conducting their Quarterly Reviews with their customer base
  • Manage monthly revenue and retention targets
  • Ensure communication of team targets are clear and consistent with the entire SEO Account Management team target
  • Effectively manage team resourcing to ensure delivery of team KPIs
  • Ensuring team has correct resourcing levels and proactively manage account allocation
  • Drive objection handling and client resolution plans
  • On boarding and coaching new team members


What YOU will have:

  • Experience in leading Account Management teams,
  • A solid understanding of online marketing services, previous SEO experience is highly advantageous
  • Experience in managing a customer portfolio directly, with tangible outcomes
  • Demonstrated experience in driving revenue and retention through a team delivering digital strategies
  • Excellent relationship management skills, to build effective working relationships with key stakeholders
  • Strong people leadership skills, with the ability to champion cultural and organisational change


Our Culture…

As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented.  Here you will find yourself surrounded by a large team of highly technical, customer service focused people who are passionate about technology.  We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow. 


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