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Salesforce Administrator

Business unit:
Shared Services
Employment type:
Full-time Fixed Term

Our Company:
Netregistry, Melbourne IT, WebCentral, Outware, Infoready and WME have joined forces to become Australia's largest online solutions company. We help organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

Your role:
As our Salesforce Administrator, you will utilise your Salesforce expertise, applied commercial experience and problem solving ability to advise, build, support, deliver and maintain bespoke business solutions using various Salesforce and software technologies group wide.
What YOU get to do:
• Day to day administration and maintenance of Salesforce CRM, customisations, apps and certain integrated platforms
• Provide users with technical support, troubleshooting and participate in the overall resolution of help requests.
• Build and deliver custom solutions in Salesforce including integration points between Salesforce and other backend systems/software.
• Collaborate with users, management and technical SMEs in defining, analysing and designing new processes and systems from requirements.
• Build applications based on technical specifications as well as provide recommendations.
• Assist in the installation, configuration and launch of AppExchange Apps
• Provide support for all custom business reporting
• Maintain full data management across Salesforce
What YOU will have:
• Salesforce ADM201 Certified, DEV401 a bonus
• Previous administration experience supporting a Salesforce implementation/s which utilises Service or Sales cloud. Applied configuration experience working with workflows, process builders etc
• A strong understanding of the Salesforce product suites such as Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, App Cloud Communities, AppExchange Solutions. Lightning experience a bonus.
• Previous experience with marketing automation technologies and active directory is highly advantageous
• Excellent communication skills, written & verbal
• The ability to communicate technical concepts to both business and technical audiences.
• A problem solving mentality that is required to analyse, solve and translate complex problems for a variety of stakeholders
• The ability to multitask, prioritize and work in a fast paced and rapid delivery environment
• An adaptable and proactive attitude, curiosity to learn new technologies
Our Culture
As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented.  We genuinely enjoy the time we spend together and regularly get together at informal and organised social events to ensure we maintain good levels of fun and mateship whilst working collaboratively towards our common and individual goals. Here you will find yourself surrounded by a large team of highly technical, customer service focused people who are passionate about online technology.  We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow.
If you have a love for web technologies and our team sounds like one you would like to be a part of, then we'd love to hear from you!
Please note, you do require full work rights in Australia to be eligible to apply for this role.
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