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Customer Solutions Consultant

Customer Service
Business unit:
Small and Medium Business
Employment type:
Full-time Permanent

Our Company:

Now in its 21st year of operation, Melbourne IT helps organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

We have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. With 1.5 million domain names under management, Melbourne IT gives small business leaders the tools to build an online presence, attract customers and build their brand.


About the role:

We have an exciting opportunity to become our Customer Solutions Consultant, in a newly created team. You will work alongside the customer care, sales, product teams as well as external product vendors and suppliers providing direct customer support as well as supporting other groups in the wider business. This role is an integral part of the customer care team for our growing Solutions business.


Key responsibilities:

  • Ownership and handling of support activities, process first level support and escalations for high value solutions customers
  • Provide support to sales team and vendors
  • Identifying issues to reduce cancellations
  • Engaging with various teams, stakeholders, product vender, suppliers to address support requests
  • Present new ideas for improvement of service engagements, processes and systems.

About YOU:

  • Experience in developing applications in a multi-tiered architecture
  • Good understanding the design and development of components and customer care
  • Experience working as an effective technical/sales specialist and develop working relationships
  • A strong sense of urgency to resolve customer issues/enquiries

Our Culture…

As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented. Here you will find yourself surrounded by a large team of highly technical, customer service focused people who are passionate about online technology. We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow.


Apply NOW to join this amazing team!



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