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Operations Analyst

Discipline:
Technology
Business unit:
Shared Services
Location:
Sydney, Melbourne
Employment type:
Full-time Permanent

Our Company:

Now in its 21st year of operation, Melbourne IT helps organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

We have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. With 1.5 million domain names under management, Melbourne IT gives small business leaders the tools to build an online presence, attract customers and build their brand.

 About the role:

By joining the team and becoming our new Operations Analyst, you will be responsible for the analysis/validation of data, development of workflow processes and operational system testing and execution. This role supports and influences stakeholders, working collaboratively with the data, development and project teams to ensure continuous quality and efficient operational output.

 What YOU get to do:

  • Consult as business SME to delivery during project planning
  • Help transition an agile model of operational execution.
  • Resolve operational service issues
  • JIRA task management (schedules, risk/issue/decision, task tracking)
  • Development and execution of QA process, ensuring minimal errors at all times
  • Data validation and analysis

What YOU will have:

  • Familiarity with platform, tools and applications used by the operations team, including standard analytical tools and practices
  • Demonstrated Experience with SQL databases including querying, manipulation of data, analysis and reporting
  • Proficient in Microsoft office suite
  • Strong interpersonal and relationship building skills
  • Experience working on large and small projects

Our Culture…

As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented. Here you will find yourself surrounded by a large team of highly technical, customer service focused people who are passionate about online technology. We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow.

 

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