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Operations Coordinator

Business unit:
Shared Services
Sydney, Melbourne
Employment type:
Full-time Permanent

Our Company:

Now in its 21st year of operation, Melbourne IT helps organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

We have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. With 1.5 million domain names under management, Melbourne IT gives small business leaders the tools to build an online presence, attract customers and build their brand.

 About the role:

By joining the team and becoming our new Operations Coordinator, you will work in conjunction with our Operations Lead in supporting business delivery objectives and influence stakeholders by developing workflow processes whilst enabling and monitoring offshore activity.

 What YOU get to do:

  • Coordinate delivery projects in line with defined schedules and timelines
  • Help transition an agile model of operational execution
  • Manage offshore capacity requirements and utilisation to meet deliverables
  • Forecast offshore resource requirements based on business strategy and enable tracking and reporting
  • Develop process documentation and confluence articles, and assist with training when required

What YOU will have:

  • Experience and knowledge of integration operational processes
  • An understanding of resource management and forecasting
  • Experience in the domain name and web hosting industry, preferred but not essential
  • Strong interpersonal and relationship building skills
  • Excellent multi-tasking and prioritisation abilities

Our Culture…

As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented. Here you will find yourself surrounded by a large team of highly technical, customer service focused people who are passionate about online technology. We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow.


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