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Level 2 Helpdesk Operator

Discipline:
Customer Service
Business unit:
Enterprise Services
Location:
Brisbane
Employment type:
Full-time Permanent

Our Company:

Melbourne IT helps organisations of all sizes to successfully do business online.  Our complete portfolio of Internet-based technology services drives business effectiveness and profitability for more than 400,000 customers around the world.  The breadth of our offering extends from helping small businesses build an online presence through to managing the complex technology environments of large enterprises and governments - including Internet domain name services, critical web hosting, online brand protection and promotion, video content delivery, managed IT services and more.  Our customers range from small businesses to Fortune 500 companies and internationally recognised government organisations.  

Your role:

We have an exciting opportunity for you to join our Enterprise Services team in Brisbane as a Level 2 Helpdesk Operator. Reporting to the Priority Services Manager, you will execute and provide technical services to Melbourne IT's Enterprise Service customers in line with ITIL based policies and procedures.

What YOU get to do:

  • Provide proactive server and platform monitoring
  • Resolution of alerts generated by MIT monitoring systems
  • Reconfiguration of monitoring of IT assets and services
  • Escalating of alerts to on-call engineers
  • Handling client calls, jobs and emails and ensuring resolution
  • Adhering to job queues and actioning requests as appropriate

You will have:

  • Customer-facing technical support experience ( i.e. handling incoming calls, jobs etc)
  • Windows server administration experience
  • Strong written and verbal communication skills
  • Ability to abide by a consistent set of standards/procedures
  • Strong commitment to providing outstanding customer service
  • Excellent problem solving skills
  • A winning attitude

Our Culture…

As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented.  We genuinely enjoy the time we spend together and regularly get together at informal and organised social events to ensure we maintain good levels of fun and mateship whilst working collaboratively towards our common and individual goals. Here you will find yourself surrounded by a large team of highly technical, customer service focused people who are passionate about technology.  We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow. 

Opportunity to DEVELOP your career!

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