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SMB Business Operations Manager

Business unit:
Small and Medium Business
Employment type:
Full-time Permanent

Our Company:

Now in its 21st year of operation,  Melbourne IT helps organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

We have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. With 1.5 million domain names under management, Melbourne IT gives small business leaders the tools to build an online presence, attract customers and build their brand.

About the role:

By joining the team and becoming our Business Operations Manager you will focus on improving the three P's: performance, productivity and profitability. You will execute the strategy into actions and drive best practice across the business.

What YOU get to do:

  • YOU get to translate financial revenue and unit goals into sales targets
  • YOU get to oversee the sales reporting to calculate commissions
  • YOU get to identify opportunities to improve operational effectiveness
  • YOU will be a change leader and guide us through change management

About YOU:

  • Strong experience in operational leadership
  • Exceptional communication skills and not afraid to have the difficult conversations
  • Experience in managing sales targeting and commission plans
  • Experience in data analytics and performance/operation metrics

Our Culture…

As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented. Here you will find yourself surrounded by a large team of highly technical, customer service focused people who are passionate about online technology. We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow.

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