As the Training Manager,you will develop, coordinate and deliver training programs to new and existing team members within the SMB Business. This role is critical in ensuring our team are receiving current and consistent training to set them up for success!
What YOU get to do:
Coordinate and deliver a seamless on-boarding experience
Develop and maintain structured and current training documentation around:
Tools for the job
Skills for success
Customer Service Skills
Email and social media etiquette
Conduct existing staff training needs analysis
Coordinate training sessions with subject matter experts, vendors or other departmental leaders
What YOU will have:
Certificate IV in Training and Assessment is essential
Outstanding verbal & written communication and presentation skills.
Self-motivated, detail oriented and able to prioritise efficiently
High energy level and comfortable working in an agile environment
Effective under pressure to consistently achieve challenging deadlines with a strong desire for continuous personal improvement
Our Company and Culture:
In the SMB division, we have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. We gives small business leaders the tools to build an online presence, attract customers and build their brand. As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented.