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SMB Training Manager

Discipline:
Administration, Sales
Business unit:
Small and Medium Business
Location:
Melbourne
Employment type:
Full-time Permanent

Your role:

As the Training Manager, you will develop, coordinate and deliver training programs to new and existing team members within the SMB Business. This role is critical in ensuring our team are receiving current and consistent training to set them up for success!

 

What YOU get to do:

  • Coordinate and deliver a seamless on-boarding experience
  • Develop and maintain structured and current training documentation around:
    • Tools for the job
    • Skills for success
    • Sales Methodology
    • Customer Service Skills
    • Email and social media etiquette
  • Conduct existing staff training needs analysis
  • Coordinate training sessions with subject matter experts, vendors or other departmental leaders

 

What YOU will have:

  • Certificate IV in Training and Assessment is essential
  • Outstanding verbal & written communication and presentation skills.
  • Self-motivated, detail oriented and able to prioritise efficiently
  • High energy level and comfortable working in an agile environment
  • Effective under pressure to consistently achieve challenging deadlines with a strong desire for continuous personal improvement

 

Our Company and Culture:

In the SMB division, we have more than 500,000 small business customers, who we support and enable by providing solutions and insights to transform their ideas into business realities. We gives small business leaders the tools to build an online presence, attract customers and build their brand. As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented.

 

#MIT

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