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Client Relationship Manager

Business unit:
Small and Medium Business
Sydney or Melbourne
Employment type:
Full-time Permanent

Our Company:

Now in its 21st year of operation, Melbourne IT helps organisations of all sizes, and across all industries harness technology to drive business success. Our customers range from small businesses to Fortune 500 companies and internationally recognised government entities.

Under the Melbourne IT Group, TPP Wholesale is Australia's favourite wholesale provider with over 20,000 resellers. TPP offers partners a world-class infrastructure, dedicated account managers and a wealth of experience backed by comprehensive support all through a dedicated wholesale brand.


About the role:

Due to an internal promotion, we are seeking a Client Relationship Manager to work alongside our team of talented experts within our TPP Wholesale team.

The purpose of this role is to provide an effortless and positive experience for our high value TPP Wholesale customers who require a premium level of service and support. Your flexibility and high customer service standards will be needed as you take ownership of issue resolution and deliver a great customer outcome. 


Key responsibilities:

  • Ownership of support for assigned Key Accounts 
  • Coordination of inbound customer requests to ensure queries are passed on to the appropriate person for resolution
  • Providing training, mentorship and technical advice to the Client Relationship Coordinator to enable them to perform their duties and grow professionally.  
  • Production of reports, maintenance of documentation and other ad hoc supportive duties as required by the team.
  • Enjoy career paths into other areas of our thriving business


About YOU:

  • Experience in a client facing support role, with a service-first focus
  • Excellent verbal and written communication skills and a customer-obsessed attitude
  • Proven experience providing supportive leadership and coaching
  • A curious mindset, with the ability to understand the logic behind complex systems and concepts, investigate any unexpected behaviours and provide creative solutions for continual improvement
  • An ability to always maintain a positive outlook and working attitude


Why join us?
As an organisation we strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team oriented. We offer:

  • Full product training
  • Free gym membership
  • Casual dress code


Our Culture…

We celebrate the good stuff - the birthdays, the anniversaries, the milestones. We understand our staff are our greatest asset! We genuinely enjoy the time we spend together and regularly get together at informal and organised social events to ensure we maintain good levels of fun and mateship whilst working collaboratively towards our common and individual goals


If you’re passionate about driving high performance and operational efficiency, apply NOW!



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